
“My main job role involves client cases where there are unfair or discriminatory policies or cases where clients should have been treated differently. I complete evidence forms about the client’s problems and what should be changed about particular policies. I have also been sitting in on client interviews to gain more experience about how Citizens Advice works, and I look out for cases where there is a Social Policy. In addition I have been on some trips with advisers who do outreach work, such as in the prison.”
“I feel I have settled in very well as I’ve been introduced into social policy work gradually which has given me more time to adapt. I am most proud of being able to sit in on an interview and spot a particularly significant social policy of a case of racial discrimination, and completed an evidence form for this which I really enjoyed and found rewarding.
“My manager is great to work with; he is very approachable and easy to work with.
My colleagues are also very helpful and I feel that I can ask anybody anything without feeling silly. They emphasise that they have all been in the same position as me which makes me feel that I am not alone.”
“I would say that this is a brilliant chance, especially given the current climate. It’s a fixed term job so you can still take another job if the opportunity arises, and the Future Jobs Fund will enhance your employability as you are more likely to get a job offer if you are already in employment.”
“I have been given a fantastic opportunity and working at Peterborough Citizens advice bureau has been the best job that I could have asked for! Thank you Future Jobs Fund!”