Najiah Be was out of work for just under 2 years before being offered the post of Customer Care Officer at Mears through the Future Jobs Fund scheme. Najiah began her new role on the Monday 22nd February 2010.
Mears is a housing maintenance provider who works in partnership with Cross Keys Homes, a housing association in Peterborough. Mears’ work involves carrying out repairs and improvements both inside and outside tenants’ homes. The Customer Care team at Mears are in place to ensure that tenants’ needs are met throughout every area of Mears’ work. Najiah’s role at Mears is to work closely with the Customer Care Team, which involves showing prospective tenants around the current Cross Keys homes available to bid for on their housing scheme. She is also responsible for uploading letters on the Mears computer system, ringing tenants for information and has also helped with analysing the customer satisfaction forms.
Since Najiah started the post she has enjoyed ‘’going out the with Customer Care team to do a viewing with some perspective tenants and seeing how it works and what needs to be done to make sure that they get the best possible experience when viewing the property.’’ She has been, ‘’working with Maggie in helping the other Future Jobs Fund employees at Mears complete their timesheets’’.
‘’Since I’ve been here I have been made to feel very welcome and everyone has been so friendly which has helped me to settle in, this has helped my confidence grow and has made me feel like a valuable member of their team’’.
‘’The people I work with have been great, especially Maggie, who makes me laugh as she is a very friendly and kind person who makes work fun and enjoyable’’.
When asked about the Future Jobs Fund scheme she had this to say ‘’getting a job through the Future Jobs Fund has enabled me to gain valuable experience in a position I would like to pursue more in the future, so thanks to the Future Jobs Fund I have been given this opportunity to progress and learn’’.
Mears is a housing maintenance provider who works in partnership with Cross Keys Homes, a housing association in Peterborough. Mears’ work involves carrying out repairs and improvements both inside and outside tenants’ homes. The Customer Care team at Mears are in place to ensure that tenants’ needs are met throughout every area of Mears’ work. Najiah’s role at Mears is to work closely with the Customer Care Team, which involves showing prospective tenants around the current Cross Keys homes available to bid for on their housing scheme. She is also responsible for uploading letters on the Mears computer system, ringing tenants for information and has also helped with analysing the customer satisfaction forms.
Since Najiah started the post she has enjoyed ‘’going out the with Customer Care team to do a viewing with some perspective tenants and seeing how it works and what needs to be done to make sure that they get the best possible experience when viewing the property.’’ She has been, ‘’working with Maggie in helping the other Future Jobs Fund employees at Mears complete their timesheets’’.
‘’Since I’ve been here I have been made to feel very welcome and everyone has been so friendly which has helped me to settle in, this has helped my confidence grow and has made me feel like a valuable member of their team’’.
‘’The people I work with have been great, especially Maggie, who makes me laugh as she is a very friendly and kind person who makes work fun and enjoyable’’.
When asked about the Future Jobs Fund scheme she had this to say ‘’getting a job through the Future Jobs Fund has enabled me to gain valuable experience in a position I would like to pursue more in the future, so thanks to the Future Jobs Fund I have been given this opportunity to progress and learn’’.
